Refunds & Returns
Thank you for shopping with Glory & Legacy Candles. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.
Returns:
- We accept returns within 14 days of the purchase date.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Refunds:
- Once your return is received and inspected, we will process the refund to the original payment method.
- Shipping fees are non-refundable.
- Refunds may take 5 business days to appear in your account, depending on your bank or credit card issuer.
Exclusions:
- Discounted items are considered final sale and are not eligible for returns or refunds.
- Items marked as "Clearance" or "Final Sale" are non-returnable and non-refundable.
How to Initiate a Return:
- Contact our customer service at info@gloryandlegacycandles.com within 7 days of receiving your order.
- Provide your order number and a brief explanation of the reason for the return.
- Our customer service team will guide you through the return process.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping service to ensure your return is received.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- Include photos of the damaged or defective item, as well as your order number, in your communication.
- We will provide instructions on how to proceed with a replacement or refund.
Cancellations:
- Once an order is placed, it cannot be canceled or modified.
Contact Information:
- If you have any questions or concerns regarding our refund and return policy, please contact us at info@gloryandlegacycandles.com.
Policy Last Updated: November 16, 2023
Thank you for choosing Glory & Legacy Candles. We appreciate your business and strive to provide excellent customer service.